Refund & Cancellation Policy
Last updated: 04 May 2026
The principle
Most of what we sell is digital and time-bound: a live session, a recording, a 1-on-1 slot. Once delivered, it cannot be returned. This policy spells out exactly when a refund is possible and when it isn't, by product.
Student Workshop · ₹199
- Before the live session: full refund if you write to us at least 24 hours before start time.
- After the live session has begun OR after the replay has been delivered: non-refundable, because the content has already been consumed or made available.
- If we cancel the workshop or move it more than 7 days, you get a full refund automatically.
Pregnancy Course · ₹1,599
- Before you access any module: 7-day no-questions-asked refund window from the date of purchase.
- After you have viewed any module video: non-refundable, since the content is now consumed and cannot be returned.
- If we permanently take the course offline, we issue pro-rata refunds on request.
Tele-Consult · ₹399 (33% off ₹599)
- Slots are reserved only after you pay. If Dr. Shafali declines a slot before payment, no charge is made.
- Reschedule: free, once, if you let us know at least 12 hours before your slot.
- Cancellations 12+ hours before: full refund.
- Cancellations within 12 hours of the slot, or no-shows: non-refundable, because the slot was held for you and cannot be re-sold at short notice.
- If Dr. Shafali cancels (e.g. hospital emergency), you receive a full refund or a free reschedule, your choice.
IG Community Subscription
This is a monthly subscription billed by Instagram (Meta). We do not bill or refund this directly — please cancel from your Instagram settings. Meta's subscription terms apply. Already-billed months are not refunded by Meta or by us; you keep access through the end of the billed month.
Free Breastfeeding Kit
Free, so nothing to refund. You can unsubscribe from follow-up emails anytime via the link at the bottom of any email we send.
How to request a refund
Email drshaifali.work@gmail.com from the same address you bought with. Include:
- Your full name
- The Razorpay payment ID (it's on your receipt email)
- The product (workshop / course / consult)
- Your reason (one line is fine)
We acknowledge within 2 working days. Approved refunds are issued via the same payment method you used. They typically reach your account within 5–10 working days from approval, depending on your bank.
Disputes
If you disagree with our decision, you may raise the issue with Razorpay's grievance team or with the Banking Ombudsman. We always prefer to resolve things directly first — please give us a chance to make it right.